Girilang 
Introducing Girilang
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One inbox. One thread each.
With their tenancy.
Email, SMS and WhatsApp from tenants, contacts and tradespeople land in one shared inbox, one thread per person, with their tenancy, lease, keys and repairs beside it.
One thread per person. Every email, text and WhatsApp message with somebody sits in one timeline, whichever channel they used.
Owned by somebody. Assign each conversation to a teammate, and see what is yours, what is unassigned and what has waited too long.
Talked over in private. Comment and mention teammates inside the thread, in words the tenant never sees.
Answer where they wrote.One thread.
WhatsApp photos of a fault, answered from the same thread as everything else
SMS texts from your organisation’s own name
Email to Gmail, Outlook and every other inbox, with delivery shown on every message
Context
Every conversation, with the record beside it.
The panel beside each thread shows who the person is and everything connected to them, so nobody answers a tenant without knowing their tenancy.
- Tenancy, lease and rent beside the thread
- Keys held and repairs still open
- Invoices and what is due
- Messages started from a lease or a repair stay linked to it
Teamwork
Every message has an owner, and nothing waits unseen.
Assign each conversation to a teammate. Unassigned shows what nobody has picked up, Sent what went out, and a clock appears on anything that has waited too long.
- All, Unassigned and Sent
- A waiting clock from four hours, red after a day
- Select several and act on them at once
Comments
Talk it over without the tenant reading along.
Comment inside the thread and mention a teammate. Comments are kept with the conversation and are never sent.
- Mentions that name a teammate
- Attach photos and documents to a comment
- Only the author can edit a comment
The details that keep it quiet.
Message templates for the answers you give every week.
Unread per person so a message one teammate opened is still new to the next.
Archive and restore with deleted conversations kept for 30 days.
Team messages private threads between colleagues, never sent outside.
Search and filters by person, property and status.
Your own name on every email and text, never ours.
Messages go to the address and number on each person’s record, from your organisation’s own name.
Questions about the shared inbox.
One place where your whole team reads and answers the messages tenants, contacts and tradespeople send, instead of each person keeping them in their own email and phone. Girilang keeps one thread per person, across email, SMS and WhatsApp.
Email, SMS and WhatsApp. Each message is sent to the address or number on the person’s record, from your organisation’s name.
Yes. Every conversation can be assigned to a teammate, and the inbox splits into what is yours, what is unassigned and everything, with a clock on anything that has waited too long.
No. Comments and mentions inside a thread are for your team only and are never sent.
Yes. A conversation shows the person’s tenancy, lease, keys, invoices and repairs beside it, and a message started from a lease or a repair stays linked to it.
Each plan includes a monthly allowance of emails and text messages, shown in Billing and in the composer, with no surprise charges.
Related guides.
More of what Girilang does.
Start with one property.
Add it and the people who live there today. The rest of your rentals can follow when it suits you.